Privacy & Trust
Privacy Policy
This Privacy Policy explains how Aus Nights ("Aus Nights", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at https://ausnights.com or interact with our restaurant, lounge, events, and related services.
By accessing our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Privacy Policy Overview
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you explore the Aus Nights website or engage with our offerings, including reservations, events, VIP lounge experiences, and other hospitality services.
It applies to information collected online through our website and digital channels, as well as information you share with us when communicating directly with our team. It does not replace or override any privacy terms that may apply to specific third-party platforms we integrate with, such as booking or analytics providers.
2. Information Collection
We collect personal information in two primary ways: information you provide to us directly and information that is collected automatically when you visit or interact with our website.
Information you provide directly
We may collect information you choose to share with us, including:
- Reservation details (such as your name, contact information, preferred date and time, group size, and special requests).
- Inquiry and contact details submitted through forms, email, or phone (including your name, email address, phone number, and the content of your message).
- Event or private booking information, such as occasion type, estimated guest numbers, and service preferences.
- Marketing preferences, including your consent to receive event news, offers, or updates.
Information collected automatically
When you visit our website, certain information is automatically collected to help us understand usage, protect our systems, and enhance your experience. This may include:
- IP address and approximate location (city or region level).
- Browser type, device identifiers, operating system, and device configuration.
- Pages viewed, links clicked, time and date of visits, referring and exit pages, and general usage patterns.
- Technical data related to performance, security, and error diagnostics.
We may combine information you provide with information collected automatically to improve the accuracy and depth of our understanding of how guests interact with Aus Nights online.
3. Use of Information
We use the personal information we collect for purposes connected to delivering an elevated, seamless Aus Nights experience and operating our business responsibly. These purposes include:
- Processing reservations and bookings: confirming your reservation, managing changes, and communicating essential details about your visit.
- Responding to inquiries: addressing questions, feedback, complaints, or special requests submitted via our Contact Us page or other channels.
- Enhancing your experience: tailoring content, refining our menu, events, and lounge experiences, and providing relevant information based on your preferences.
- Sending promotional communications (with consent): sharing news about Aus Nights, including culinary highlights, music nights, private events, and exclusive experiences, where you have opted in to receive such communications.
- Improving our website and services: analysing site usage and performance, developing new offerings, and elevating our hospitality standards.
- Compliance, risk management, and security: meeting legal obligations, enforcing our Terms and Conditions, and protecting our guests, team, and property.
5. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only in the following circumstances, and always in a measured, responsible manner:
- Trusted service providers: with carefully selected partners and vendors who support our operations (for example, booking platforms, payment processors, IT support, or analytics tools). These providers are permitted to use your information only as needed to perform services on our behalf and must handle it in line with applicable privacy requirements.
- Legal and compliance purposes: where required by law, regulation, court order, or governmental request, or where necessary to protect our rights, guests, team members, or property.
- With your explicit consent: where you have clearly agreed to a specific sharing arrangement, such as participation in a co-hosted event or experience.
Where data is shared across borders, we take reasonable steps to help ensure that appropriate protections are in place, consistent with applicable privacy requirements.
6. Third-Party Services
Our website may include links to, or integrations with, third-party platforms and services that assist with online booking, analytics, media, or other functionality related to the Aus Nights experience.
Examples may include:
- Online reservation systems or event booking providers.
- Analytics and measurement tools used to understand how guests discover and engage with our website.
- Embedded content or social media features, such as map integrations or external media libraries.
These third parties may collect or process personal information in accordance with their own privacy policies, which may differ from ours. We encourage you to review the privacy policies of any third-party services you use in connection with Aus Nights.
7. Data Security
We take the protection of your personal information seriously and implement appropriate administrative, technical, and physical safeguards designed to reduce the risk of loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, secure systems and networks, staff training, and processes to respond to suspected security incidents. While we strive to use commercially reasonable means to protect your data, no method of transmission or storage can be guaranteed as completely secure. You acknowledge that you use our website and services at your own risk.
8. Your Rights and Choices
We respect your rights in relation to your personal information and aim to respond promptly and transparently to privacy-related requests. Subject to applicable law, you may have the right to:
- Access: request confirmation of whether we hold personal information about you and, where appropriate, receive a copy.
- Correction: request that we correct or update incomplete, inaccurate, or outdated information.
- Deletion: request that we delete certain personal information, subject to legal or operational requirements that may require us to retain specific records.
- Restriction or objection: in some circumstances, request that we limit or cease certain processing activities.
- Marketing preferences: opt out of promotional communications at any time by using the unsubscribe options provided in our messages or by contacting us via the Contact Us page.
To exercise your rights or make a privacy-related enquiry, please contact us using the details provided in the Contact and Policy Updates section below or via our Contact Us page.
9. Minors’ Privacy
Aus Nights is designed for an adult audience and our services, including our restaurant, lounge, and entertainment offerings, are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from an individual under 18, we will take reasonable steps to delete such information as soon as practicable. If you believe that a minor has provided personal information to us, please contact us using the details on our Contact Us page.
10. Contact and Policy Updates
How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us using the contact details provided on our Contact Us page. This is the best way to ensure your enquiry is promptly directed to the appropriate member of the Aus Nights team.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way guests engage with Aus Nights online and in person. The "Last updated" date below indicates when this policy was most recently revised.
Material changes will be communicated by updating this page, and, where appropriate, by providing additional notice through our website or direct communications. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Last updated: 21 May 2026